Lakeland Moonwalk
Location:
Our Service Area
- Servicing: Auburndale, Lakeland, Highland City, Plant City, Winter Haven
- School Board Vendor Approved
- All Employees have Level 2 Screening
- Fully Licensed and Insured
If your project site is outside our normal service area, just let us know! We do deliver even farther out, and special accommodations can usually be made to suit your project.
NOTE: Extra fees may vary depending on how far you are outside our service area.
Hours:
Monday – Friday 9am-5pm
Call 24/7 or book online anytime
Policies:
Cancellation/Reschedule
(normal weather conditions)
In the event customer postpones event date due to non-weather related conditions, LMW will make every effort to reschedule rental of same units on an alternate date. When same units are unavailable for rescheduled date, similar or like units, may be available.
Cancellation must be made 5 business days prior to your reservation to receive a raincheck for your order and not be required to pay any amount owed. If you cancel within 5 days of your reservation the total invoice amount if unpaid is to be paid in FULL. LMW will issue a FULL raincheck as long as the cancellation was not made the day of event. WHY? The reason we require the total amount to be paid if canceled within the 5 business days is because we will not have the opportunity to reserve those units within that time frame. ***Cancellation on a holiday requires the the full amount to be paid in FULL***
Cancellation must be made 5 business days prior to your reservation to receive a raincheck for your order and not be required to pay any amount owed. If you cancel within 5 days of your reservation the total invoice amount if unpaid is to be paid in FULL. LMW will issue a FULL raincheck as long as the cancellation was not made the day of event. WHY? The reason we require the total amount to be paid if canceled within the 5 business days is because we will not have the opportunity to reserve those units within that time frame. ***Cancellation on a holiday requires the the full amount to be paid in FULL***
Rescheduling
In the event customer postpones event date due to inclement weather, LMW will make every effort to reschedule rental of same units on an alternate date. When same units are unavailable for rescheduled date, similar or like units, if available, shall be provided at no additional charge.
In the event rented units are installed and operational for 2 or more hours at event site, event date is considered official and will not be rescheduled.
In the event rented units are installed and operational for less than 2 hours, rented units shall be provided, upon availability on a Sunday, at a minimum additional charge for rescheduled date. When same units are unavailable for rescheduled date, similar or like units, if available, shall be provided at no additional charge.
In the event rented units are installed and operational for 2 or more hours at event site, event date is considered official and will not be rescheduled.
In the event rented units are installed and operational for less than 2 hours, rented units shall be provided, upon availability on a Sunday, at a minimum additional charge for rescheduled date. When same units are unavailable for rescheduled date, similar or like units, if available, shall be provided at no additional charge.
Severe Weather Cancellation
In the event weather conditions are forecast as potentially severe, customers maintain right of reservation cancellation. However, Lakeland Moonwalk requires customers provide a minimum 24 hour notification of customer cancellation due to inclement weather to be eligible for a credit.
Customers shall have right of severe weather cancellation up to time units installation. Upon installation of units, however, units shall be considered rented and subsequently non-refundable. This policy is limited to justifiable weather cancellations only and does not apply to any other reason for customer cancellation
Customers shall have right of severe weather cancellation up to time units installation. Upon installation of units, however, units shall be considered rented and subsequently non-refundable. This policy is limited to justifiable weather cancellations only and does not apply to any other reason for customer cancellation
Delivery and Usage
In the event of light rain with forecast for clearing skies, unit/s will be delivered and installed as requested. LMW further requires that precipitation must have stopped and units be dried (wiped down) before resuming operation.
In the event of wind conditions exceeding 20MPH, LMW units may be installed but not inflated for use until the wind condition improves to less than 20 MPH. If/when wind conditions rise in excess of 20-25MPH, units must be evacuated, blowers disabled, and units deflated until the wind conditions improve to within acceptable limits.
In the event of wind conditions exceeding 20MPH, LMW units may be installed but not inflated for use until the wind condition improves to less than 20 MPH. If/when wind conditions rise in excess of 20-25MPH, units must be evacuated, blowers disabled, and units deflated until the wind conditions improve to within acceptable limits.
Frequently Asked Questions:
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q.Does the standard 4 hour rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Lakeland Moonwalk Of Polk County Inc cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What about parks? Do parks have electricity?
A.We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.Please check out our policies page for details.
Q.Do you require a deposit?
A.Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.How big are the jumps?
A.Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q.What about the big jumps? Any special requirements?
A.Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: (863) 286-5922
About Us:
Lakeland Moonwalk is family owned and operated, we have been in business since 2004 and are not going ANYWHERE!!! Here at Lakeland Moonwalk we provide the Polk County area with inflatable bounce houses, bouncers, slides, Interactives, robots, rockwalls and moonwalks for parties and events of all types. Bounce Houses can provide fun at company parties, church events are always a hit when you add a bouncer to the fun, and moonwalks can make kids birthday parties an unforgettable event. We provide on time Bounce House and Moonwalk rental service with clean water slides and party bouncers and jumpers in good repair to insure that your event will be a success! We have the largest possible selection of bouncers, jumpers, moonwalks, slides, inflatable waterslides, concessions (Snow Cones, Cotton Candy, and Popcorn) and more in the Polk County area. We are committed to providing you great service and an even better time! Call us today or make reservations for your Bounce House Rental Online!
Unlike many companies whose bounce business is a side job or part time endeavor, at Lakeland Moonwalk our fun is full time! That means that all of our focus every day is on providing the best customer service and rental experience to our customers who want to bring the joy of bounce to their party. We promise, when you’ve rented a bounce house, moonwalk, party game, or inflatable water slide from Lakeland Moonwalk, you’ll be creating a memory that will live on long after the fun of your church event, fundraiser, child’s birthday party, or company event is over. We have several client testimonials to share, and are most proud of how many returning customers we have.
Unlike many companies whose bounce business is a side job or part time endeavor, at Lakeland Moonwalk our fun is full time! That means that all of our focus every day is on providing the best customer service and rental experience to our customers who want to bring the joy of bounce to their party. We promise, when you’ve rented a bounce house, moonwalk, party game, or inflatable water slide from Lakeland Moonwalk, you’ll be creating a memory that will live on long after the fun of your church event, fundraiser, child’s birthday party, or company event is over. We have several client testimonials to share, and are most proud of how many returning customers we have.
Why Lakeland Moonwalk?
Clean Rentals
All rentals are cleaned thoroughly after each use and inspected for safety.
On Time Delivery
We arrive early and set up so you can enjoy your full rental time.
Professional Employees
All employees have Level 2 screening background checks.
Licensed and Insured
We are a State Licensed and fully insured Florida business.
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